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Terms and condition



Privacy Policy for Ranchers Finest Mobile App

To ensure the privacy policy aligns with the specific requirements for the Ranchers Finest, Ranchers Vendors, and Ranchers Riders apps, I'll update the policy to encompass all three apps, while adhering to Google's requirements and privacy guidelines.

Privacy Policy for Ranchers Finest Mobile Apps
Last Updated: January 14, 2025

Introduction
Ranchers Finest ("we," "our," or "us"), a property of Sokoni Africa Ltd., is committed to protecting your privacy. This Privacy Policy applies to the following mobile applications:

  • Ranchers Finest (for customers)
  • Ranchers Vendors (for vendors)
  • Ranchers Riders (for delivery personnel)

Each app may have different data usage, and we provide this policy to explain how we collect, use, and protect your information. By using any of our apps, you consent to the practices described in this Privacy Policy.

Information We Don't Collect

Our apps do not:

  • Collect personal information for advertising purposes.
  • Share or sell user data to third parties.
  • Request user registration for browsing products.
  • Store user sessions on device storage.
  • Track user behavior or analytics beyond app functionality.

However, depending on the app you use, some information may be collected for specific functionalities.

Information We Do Collect

  1. Ranchers Finest (Customer App)
    • Cart ID: A unique string identifier used to maintain your shopping cart functionality.
    • Order Information: Basic details required for order processing (via third-party service Shopify) like payment information, shipping address, and contact details.
  2. Ranchers Vendors (Vendor App)
    • Vendor Account Information: Information related to your account, including name, business details, and order history for processing and managing customer orders.
    • Order Notifications and Status Updates: Information related to orders, order statuses, and delivery details to assist in managing customer orders.
  3. Ranchers Riders (Rider App)
    • Delivery Information: Information required to manage deliveries, including orders to be delivered, delivery statuses, and rider location data for task management.

Checkout Process

When you proceed to checkout in the Ranchers Finest app, you will be directed to Shopify's secure checkout system. Any information you provide during checkout (such as payment details, shipping address, and contact information) is collected and processed directly by Shopify, subject to their privacy policy and terms of service.

Third-Party Services

Our apps integrate with the following third-party services:

  • Shopify: For product catalog management and secure checkout processing. Please refer to Shopify's Privacy Policy for how they handle your data.
  • Google Play Services: For app distribution and analytics.

Data Security

We implement appropriate technical and organizational measures to protect the limited data we collect. All sensitive information, including payment details, is processed securely via Shopify’s platform. We do not store sensitive payment data directly.

Children's Privacy

Our apps are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your Rights

You have the right to:

  • Access your personal information.
  • Request deletion of your personal information.
  • Object to the processing of your personal information.

For any requests or inquiries, please contact us using the information below.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ranchers Finest Mobile Apps
Plot 3300, 3301, 3302 & 4723
Jambula Stage, Bwaise
Kampala, Uganda

Email: info@ranchersfinest.net
Phone: +256 789 989 789

Google Play Store Compliance

We have ensured that our Privacy Policy complies with Google’s User Data policy. This Privacy Policy is:

  • Linked within the app and on our app’s store listing page in the Play Console.
  • Clearly labeled as a Privacy Policy.
  • Easily accessible and non-editable.
  • Available on an active, publicly accessible, non-geofenced URL.
  • Readable in a standard browser without any special plug-ins or handlers (no PDFs).

The Privacy Policy comprehensively discloses how each app accesses, collects, uses, and shares user data, along with the third-party services used for processing. We adhere to secure data handling procedures, including compliance with Shopify’s data retention and deletion policies.